4 Best Types of Intercom Systems For Your Business or Home

Learn about the best intercom systems for your home or business

For decades intercom systems have been used to help keep buildings and property safe and secure and have seen various improvements in design and technology since their conception in 1894 by the Kellogg Switchboard and Supply Company when intercom systems were originally known as telephone entry systems. 

This electronic system would be more akin to the modern-day doorbell however although it did not allow users to directly speak to the visitor at the door, it would send an electronic current to a receiver in the tenant’s apartment creating a buzzing noise to inform them that someone was at the door. As the years passed, an earpiece and mouthpiece would be added to the system allowing for the more traditional idea of what an intercom is used for today with the tenant being able to speak with each other.

In this current day and age, intercom systems have come on leaps and bounds with a huge progression from their first inception. There are now plenty of different types of intercom systems which can all be installed and equipped to your property for all different types of uses and features.

Throughout this blog, we will discuss four of the best types of intercom systems that you should keep an eye out for, if you are looking to install a new system on your property.

The four types of intercom systems

Throughout this article, we will discuss the four different types of intercom systems to help you decide what is the best choice of intercom system for your property. We will explore all the different features each intercom system includes so that you will find the best intercom system to suit your preferences and requirements.

The four best types of intercom systems include the following:

  1. Door Phones
  2. IP Intercom Systems
  3. Video Intercom Systems
  4. GSM Intercom Systems

Understanding the need for an intercom system

Firstly, we need to understand what an intercom system actually consists of and why you may require one in the first place. An intercom system allows personal contact with visitors without the need to physically answer the door. They also provide a sense of security by allowing homeowners and building occupants to determine who’s at the door before letting them in.

An intercom, talkback or door phone is a stand-alone voice communication system for use within a building or small collection of buildings, functioning independently of the public telephone network. The majority of intercom systems are stationary and fixed to a wall or stationed on a desk.

There are simple house intercoms and intercoms developed for blocks of flats. Some are equipped with video, and their wiring can be connected to the outside. The most recent generations of intercom systems are compatible with computers and models include TCP/IP.

Many schools and office buildings now use audio/video intercom systems that can be interfaced with the building’s access control system to identify visitors trying to gain access to a locked building.

1. Door Phones

A door phone in its most basic version is a two-way intercom allowing communication from the street to the house, with the possibility of unlocking and opening the door and allowing access to the interior of the building. They are so widely used that nowadays they form part of the standard electrical installation of most commercial buildings.

In places with more than one dwelling, the push plate on the outside of the building is composed of a number of buttons, usually one per flat. Video door phones feature a video installation as well as audio. In these cases, the intercom plate has the same structure as the previous version but features a video monitor connected to a surveillance camera that allows an inspection of the caller.

In situations where wires cannot be run, a wireless system is used. There is a broad spectrum of two-way wireless communication devices that include such devices as handheld radios, outdoor wireless callboxes, as well as traditional desktop devices. The range these units will transmit varies widely based on the wireless technology used.

2. IP Intercom Systems

When compared to traditional analogue intercom systems, IP innovation has allowed for the development of an extensive range of intelligent new features. IP intercoms offer a functionality, whereby visitors’ calls can be re-routed to another line should an individual not be present to allow access to the premises. For example, a visitor uses the intercom call button, in order to speak to sales, this rings straight through in order for sales to let the visitor in. If sales don’t answer within an allotted time period, the system can be programmed to ring through to another department. Alternatively, if you wish, you can set the system up to allow the visitor to leave a voicemail on the line.

One of the biggest benefits of IP intercom systems is the scalability options they bring. Whether your IP intercom installation requires just one call point or five hundred call points, you can easily expand and add to the system as and when your needs require. Analogue systems are often constricted to the amount of call stations they can hold on the system, due to extensive cabling. With an IP intercom system your solution is more futureproof.

IP intercom Call Station devices provide voice / IP encoding and decoding functions to allow audio, voice and control signalling via IP and the network. Intercom stations’ capability and button assignments can be configured to allow for simple station call functions or to create group or even all station announcements for important communications. Some devices have integrated relay/contact switching to control external devices. As a trigger, these assignments can be made to create simple door access and security system applications.

IP intercom software and apps can also be run on smartphones to provide similar communication and control functions. IP intercom call master devices are typically fewer in number than call stations within any single design, often installed to reception/security desk locations.

3. Video Intercom Systems

These typically have a unit that has a camera, speaker, and a push button that goes at an entrance door, and an internal monitor unit that can communicate with the entrance unit. Some systems can have multiple video monitors internally.

Wireless video intercom allows homeowners and building property owners to provide secure access control to family members and tenants. Motion detection instantly streams video footage to a video monitor or a smartphone depending on which system is chosen.

There are numerous features and options to consider when choosing a video intercom monitor for your facility. For example, how many video monitors need serving, the screen size of the available colour video monitors, and their auto viewing capabilities.

When a resident/visitor/employee requests entry, the supervisor can unlock the doors using a button on the monitor from a remote location. Volume control and brightness adjustments can be made from the monitor as well. When using the two-wire multi-tenant video intercom system, the supervisor can even call security from the monitor.

A useful feature on some of the monitors is picture memory. Those with picture memory can save up to a hundred of the last photos taken. The time stamps and dates are saved along with these photos as well.

4. GSM Intercom Systems

GSM stands for Global System for Mobile Communications and is the world’s most popular standard for mobile telephony.

To use one of these intercom systems you simply sign up for a service that uses GSM and you take a SIM card that you get when you sign up, and you place it in a slot inside the intercom control module. When someone presses the button on the intercom, it dials out on the mobile phone network and places a call to any landline or mobile telephone, no matter where that phone is. As long as there is mobile phone service at the location you want to place the intercom, then you can place it there.

Most of these intercoms can dial multiple telephone numbers until someone answers, so visitors at a door or gate are more likely to reach someone. The person reached can press a key on their telephone to activate a switch in the intercom that can be used to open a door or gate remotely. Some GSM intercoms enable you to use text messaging to send a message to the intercom to do the same thing.

Another feature of GSM is their ability to pre-program telephone numbers into the system so certain visitors can just call the intercom, and based on their caller line ID, the door or gate will open.

With these intercoms, you can let in family members, who have forgotten their keys or let a delivery person in with instructions on where to leave packages. It also has the advantage that you don’t have to run over to an intercom to answer the door. You can even use a text message to latch a gate open for parties.


In conclusion, the decision as to what type of intercom system is most appropriate for your property will depend on a number of factors, which include the type of building the system is going to be set up in, the number of users and the level of security required.

Other factors include whether remote access is desirable or essential and the types of remote control feature that the user would like to have available.

It is clear to see that there are plenty of different options when it comes to intercom systems with each providing you with different systems, features and modes.

Hopefully, this article has provided you with a full breakdown of each type of intercom system and you now have a good understanding of which intercom you are going to choose to install within your property for that additional security and safety benefit. 

If you are looking for advice on intercom systems, simply contact us today to learn more.

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